As consumers look to return holiday gifts, Michigan Attorney General Dana Nessel has reissued her consumer alert on Avoiding Unhappy Returns.
Nessel says it’s important for everyone to take a little extra time to understand a store’s return policies because they vary greatly from one to the next.
The best way to avoid an unhappy return is to know the store’s return policy before making a purchase. She says look for a posted return policy at the cash register or in the customer service area. You can also ask a store clerk.
Online shoppers should examine a store’s website to determine whether returns are allowed. If the online store allows returns, you should search the store’s website for information on how to return items. If the information is not posted on the store’s website, Nessel says you should be cautious about purchases. If you decide to proceed, you should first contact the store. Ask for the return policy in writing.
Nessel says if a store refuses the return of items that are defective or not as represented, you have a legitimate complaint. You can also complain if you discover the store is not honoring its return policy. She says if you paid by credit card, you could contact your credit card company and dispute the charges.
